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Terms & Conditions
Orders
All orders must be confirmed in writing.
Purchase orders must have an order number clearly shown. Verbal orders
or instructions will not be accepted
Ownership
Ownership and title of goods remains with
PromotionsOnly until payment in full has been received
Return Policy
We pride ourselves on quality products. In the
unlikely event of a claim, all claims must be in writing and received
within 14 days from receiving product. Returns will only be accepted
on faulty product that does not match product ordered. In the order
process you will proof artwork at least twice before we begin
manufacturing. A change of mind after this does not constitute grounds
for returning product. Faulty goods must be returned for inspection
before a refund or replacement of stock will be issued.
Samples
We are more than happy to send out samples for
your perusal. Please call us.
Payment
Payment can be made through either direct deposit, cheque, Bpay, Visa,
Mastercard or Bankcard. Credit card payments accepted up to an invoice
value of $3,000. Payment in full is required before despatch of final
product. Credit applications will only be accepted after 3 orders have
been placed with our company. Exceptions to this are government or
school bodies who can provide a purchase order. For these a 30 day
from invoice account will be granted. Credit cards are not accepted
for payment by anyone on account status unless payment is made at time
of order and total of invoice is $3,000 or less. Otherwise a 2%
merchant fee applies
Trading Terms
Any company on account status with us that
falls 30 days past due will not be provided with any other products
until payment in full has been received. Any account 60 days past due
will have their credit status with us revoked and will be placed on
payment before despatch of goods. Any account 90 days past due will
not be able to trade with our company and all debts will be pursued
through our debt collectors.
Use of Trademark
All trademarks printed and displayed on our
website are for illustration purposed only. We do not own the right to
any of these logos. When ordering we assume you own the rights to the
Trademarks you are providing us and that you understand you are the
liable party for any Trademark infringement. We will not be held
liable for the unauthorised use of any Trademark
Site Contents
Our site and it's contents are copyrighted and
no use of this is permitted without the written consent of the owners
Shipping
We
make best efforts to ship your products to your desired destination in
the most economical way possible given your specified date and
production limitations. We guarantee that your items will leave the
factory on or before the ship date specified on the Order Confirmation
form provided to you as part of our approval process
We
cannot be held responsible for goods lost or delayed by common
carrier, international or Customs departments or by 'acts of
God'.
Insurance
is available at a rate of 2% of value of order. If insurance is
waived, shipment is at the receiver’s risk.
All
orders will be shipped using PromotionsOnly account and billed with
your order at published rates for that carrier. If you prefer to use
your own account, we can accommodate you. Please provide us with the
carrier name and your account number.
Cancellation of Order
Once
our Order Confirmation form has been signed, it is agreed we will
supply your product in the specified time as stated in the Order
Confirmation form. If you cancel an order after signing this form,
cancellation fees may apply. They can vary from order to order
depending on status of the job, but typically costs involved are
artwork fees, set-up costs, restocking fee or full payment of job if
items have already been decorated. You will not be responsible for
cancellation fees if we don’t have the item in stock or we don’t
ship by the promised ship date on this form. Exceptions to this are
goods lost or delayed by common carrier, international or
Customs departments or by 'acts of God'.
Fulfillment
2% above or below quantities order is
acceptable as full shipment and billed accordingly
Colours
Colours of items pictures on this
website are only indicative. If exact colour matching is required
please request a sample.
Default
Accounts
Any company or person/s defaulting on a
payment to PromotionsOnly will be actively pursued by us. All fees
involved in recovering the debt will be billed to that company or
person/s. Any account over 90 days due will be given to our debt
collectors. A 3% interest charge will be added to the invoice for each
month past 90 days that the debt remains unpaid and all recovery costs
will be added to the outstanding amount.
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